Skip to main content

Scan a Returned Smart Package

Scan each returned eCAP (or Med-ic) to ensure adherence data is synced. Scanning multiple times DOES NOT affect the adherence data.

  • With the web portal in the foreground, simply place eCAP top-down against reader scan symbol (for Med-ic, there will be a printed symbol on the cardboard indicating where to scan).
  • Chirping noise indicates reader communication, and an on-screen pop-up will appear.
  • You will automatically be redirected to the patient details page.
eCAP On Reader

If the patient has not previously scanned their smart package:

  • The “Assign” pop-up will appear.
  • Select the correct patient ID to assign the smart package.
  • Click the “Assign” button.

Future scans will go directly to the patient’s profile, and you won’t see this pop-up again.

AVOID METAL SURFACES

The reader does not work on metal surfaces (tables, etc.). If the reader status is green but your packages do not scan, this may be the culprit. Consider putting a book or stack of papers below your reader to elevate it away from the metal.